How do I read a florist’s website so I order the right thing?
The Short Answer
Treat the photos as a style guide rather than an exact promise, read the size and price tiers carefully, and note the substitution and delivery policies. When in doubt, call — a photo on a screen rarely captures the full, fresh reality of what a designer will hand you.
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Photos show the style, not a contract
Website images are professional samples that communicate a look — the color story, the shape, the general fullness. Because flowers are seasonal and perishable, your arrangement will be built with the freshest available stems in that same spirit, not cloned petal for petal. This is completely normal and actually a good thing, since it means fresh over forced. Look at a photo and ask what feeling it gives you rather than counting individual roses. If a picture shows a bloom you specifically love or want to avoid, mention it in the order notes so we can honor that intent.
Decoding sizes, tiers, and add-ons
Most sites offer the same design in a few sizes — often labeled standard, deluxe, and premium — and the difference is the number and grade of stems, not just the container. Deluxe and premium are not upsells for their own sake; they genuinely deliver a fuller, more impressive arrangement, which matters when the piece needs to make a statement. Check whether the price includes the vase or just a wrap. Watch for add-ons like chocolates or balloons and delivery fees at checkout. Reading these details prevents the small surprises that make people feel a size looked bigger online.
The fine print that actually matters
Before you check out, skim three things: the substitution policy, the delivery area and cutoff times, and same-day availability. A trustworthy shop states plainly that it may substitute for freshness at equal or greater value — that is reassurance, not a warning. Confirm the site delivers to your recipient’s town and note the same-day order cutoff, which tightens on busy holidays. For anything important, sentimental, or sympathy-related, we always recommend a quick phone call. A two-minute conversation lets a designer tailor the piece far beyond what any dropdown menu allows.
Planning Tips From Our Designers
- Read website photos as a style guide, not an exact copy.
- Compare size tiers — they reflect stem count and grade.
- Check whether the price includes a vase or just a wrap.
- Note delivery area, fees, and same-day cutoff times.
- Call the shop for important, sympathy, or custom orders.
Ready to send something beautiful?
Bentley Florist offers same-day delivery throughout Burton, Flint, and Genesee County — arranged by hand, delivered with care.
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